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Team Lead Sales Operations - CDMX

Hi, we are Fever!

Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. 

Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.

The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles-based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world.

Fever is a US company with a team of over 750 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.

In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

WHAT DO WE DO?

Fever’s marketplace is composed of events and experiences hosted by organizers that we provide visibility to via our marketplace and media network.

However, given that Fever and our Secret Media Network provide us with millions of data points and insights around how people consume offline entertainment, we are now able to go one step further in the value chain and create our own “Fever Originals” experiences, similar to how Netflix has begun to create their own shows. We believe there is a huge opportunity to create more of our own content, and continue to provide an amazing content offering to our users!

ABOUT THE ROLE

In Fever, we are looking for a person to join the Sales Operations team as a Team Lead. The tasks will consist of the following:

  • Check and review on a daily basis the work delivered by the team, to detect possible issues and mistakes, and spot opportunities to improve our processes
  • Coordinate the work between the team members and assign all incoming tasks
  • Assist and monitor the execution of big launches and key strategic plans
  • Manage and listen to individual requests/problems from each team member, to guide and assist them in the best way possible
  • Ensure that the team KPIs and goals are met, focusing also on the quality of what is delivered
  • Assist the Sales Operations Manager in different projects related to the Team growth and the improvement of different processes
  • Make sure that all Team members understand the processes established, and are familiar with all the tools and workflow we use
  • Support the Sales Operations Manager in the hiring process according to the headcount needs of the Team
  • Report on a weekly basis to the Sales Operations Manager to review the main challenges and problems and discuss the best way to solve them

ABOUT YOU

  • Experience in team management.
  • Skilled at planning, organizing, prioritizing, and executing simultaneous projects and activities. 
  • Have good communication and interpersonal skills.
  • Are a solution-oriented and reliable professional.
  • Are incredibly detail-orientated with excellent time-management skills.
  • Are flexible. Everything can change very quickly and you know how to adapt
  • Are fluent in Spanish and proficient in English.

BENEFITS & PERKS

  • Opportunity to have a real impact in a high-growth global category leader.
  • 40% discount on all Fever events and experiences.
  • Work in a location in the heart of CDMX, with possible travel across our markets.
  • Home office friendly.
  • Responsibility from day one and professional and personal growth.
  • Great work environment with a young, international team of talented people to work with!
  • Private health Insurance.
  • 12 days off annually.

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!

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