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Community Manager

We’re Fever!

Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. 

Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.

The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world.

Fever is a US company with a team of over 750 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.

In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

About the Team

Secret Media Network is a digital media group focused on recommending perfect plans, discovering great places, sharing things to do and relevant breaking news in different cities around the world. Our family is composed of Secret Chicago, Secret LA, Secret NYC, Secret Atlanta, Secret Miami, Secret Toronto, Secret London, Lisboa Secreta, Paris Secret, Madrid Secreto, Barcelona Secreta, and more!

About the Role

  • Lead Social Media actions. You can bring your own unique ideas on how to improve and manage our international communities in social media! 
  • Provide high quality and engaging text and visual content for our social media accounts. 
  • Evaluate and develop the Local Content Strategy for our users. Provide engaging and original content that will help boost our footprint. 
  • Ensure marketing and social media campaigns are aligned with the communication strategy in all platforms.
  • Be in constant communication with customers: Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution. Monitor and report on feedback and online reviews.
  • Set, plan and implement social media and communication campaigns and strategies.
  • Follow communication procedures, guidelines, and policies.
  • Build and strengthen relationships with customers, potential customers, industry professionals and influencers. Always open to create new digital deals & partnerships!
  • Complete timely qualitative and quantitative analysis/reporting to improve our proposal.

 

About You

  • You have a native level of proficiency in French and English. A third language is a plus.
  • You have a deep passion for Digital Marketing.
  • You have experience as a community manager.
  • You can demonstrate your ability to adapt to the extremely fast-moving world of a digital startup business.
  • Experience with social media tools, Facebook Ads and other social paid platforms is a plus.
  • Ability to identify and track relevant community KPIs is a plus.
  • You have attention to detail, critical-thinker and problem-solver. 
  • You love being part of a dynamic team in a growing company. 
  • Experience in TikTok is a plus.

 

Benefits & Perks

  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of PARIS, with possible travel across our markets
  • Home office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Health Insurance, Meal & Transport tickets

 

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!

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