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Customer Service Agent: French - afternoon

 

Hi, we're Fever!

Fever is the leading entertainment discovery platform, with a mission to inspire people through experiences. We are looking for bar-raisers who want to work hard, have fun, and make history with us. Fever combines its marketplace and Secret Media Network (such as Secret London, Secret NYC, Secret Los Angeles, Madrid Secreto, Paris Secret) through technology to reach over 30 million people every single week. Fever has also rolled out Fever Originals, which are proprietary events in which we follow a data-driven content creation strategy, using analytics to understand audiences and develop new, unique experiences.

Fever is present in over 80 cities worldwide, in countries such as the UK, US, France, Brazil, Portugal, Australia, and Spain, and is always in the process of expanding to new markets. Fever is also backed by top-notch institutional investors, including Rakuten Capital, Accel, and Atresmedia. We have continued to disrupt the entertainment space during the pandemic, and launched the Stranger Things Drive Into — the largest event in the world in 2020!

ABOUT THE ROLE

We love our customers and always aim to provide the best service. If you like working at home, this job is for you! 

INFO: The Schedule for the afternoon-shift position is 16:00 pm to 12:00 am (5 days/week).

 

You will be expected to:

  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.



 

In order to be successful in this role, you should be:

  • Previous experience in User Support or Customer Service positions are highly valuable.
  • Previous experience using Zendesk is preferred.
  • High French level (oral & written) and fluent in Spanish or English
  • Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
  • Have good communication and interpersonal skills.
  • Are a solution-oriented and reliable professional.
  • Are incredibly detail-orientated with excellent time-management skills.
  • Are flexible. Everything can change very quickly and you know how to adapt
  • Have excellent interpersonal and communication skills.
  • Be decisive and organized.
  • Love being part of a dynamic team in a growing company.
  • Candidates must reside in Spain

 

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located inSpain.

 

BENEFITS

 

  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work comfortably from home
  • Responsibility from day one and professional and personal growth
  • Great perks as every other colleague at Fever!
  • Great work environment with a young, international team of talented people to work with!

 

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