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Social Media Customer Service - Danish Native

We’re Fever!

Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. 

Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.

The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world.

Fever is a US company with a team of over 750 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.

In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

 

 

About you

  • You have a native level of proficiency in English and Danish. Spanish, Portuguese, Italian or German as a third language is a plus.
  • You have experience as a community manager, customer service or similar role.
  • You have a deep passion for Digital Marketing and Social Media! You can demonstrate your ability to adapt to the extremely fast-moving world of a digital startup business.
  • You have attention to detail, and you are a critical thinker and problem solver. 
  • You love being part of a dynamic team in a growing company. 
  • You can work flexible hours.
  • You are based in Spain.

 

About the role

  • Build relationships with customers, potential customers, industry professionals and influencers. 
  • Respond to comments and customer queries in a timely manner. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
  • Monitor and report on feedback and online reviews.
  • Follow communication procedures, guidelines, and policies.
  • Set, plan and implement social media and communication campaigns and strategies to engage our users.
  • Go the extra mile to engage customers.

 

Benefits & Perks

  • Working comfortably at home, with the option of going to the office - offices located in Madrid's city center (near Puerta del Sol).
  • Full-time job.
  • Resources necessary for the daily job.
  • Have a real impact on the company's growth and evolution!
  • Great work environment with a young, international team of talented people to work with!
  • 40% off in our plans.
  • Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
  • English Lessons
  • We have free  food, drink and fruit at the office!
  • Possibility to receive in advance part of your salary by Payflow


Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

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