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Contact Center Planification Expert

 

Hi, we're Fever!

Fever is the leading entertainment discovery platform, with a mission to inspire people through experiences. We are looking for bar-raisers who want to work hard, have fun, and make history with us. Fever combines its marketplace and Secret Media Network (such as Secret London, Secret NYC, Secret Los Angeles, Madrid Secreto, Paris Secret) through technology to reach over 30 million people every single week. Fever has also rolled out Fever Originals, which are proprietary events in which we follow a data-driven content creation strategy, using analytics to understand audiences and develop new, unique experiences.

Fever is present in over 80 cities worldwide, in countries such as the UK, US, France, Brazil, Portugal, Australia, and Spain, and is always in the process of expanding to new markets. Fever is also backed by top-notch institutional investors, including Rakuten Capital, Accel, and Atresmedia. We have continued to disrupt the entertainment space during the pandemic, and launched the Stranger Things Drive Into — the largest event in the world in 2020!

ABOUT THE ROLE

We love our customers and always aim to provide the best service. We are searching for a highly organized candidate who is not afraid of going the extra mile to give our customers and User Support Agents the best assistance!

 

You will be expected to:

  • Assist in the management of the Customer Service team, with focus on HQ in Madrid.
  • Coordinate agendas and assure the team’s tasks are running smoothly.
  • Oversee User Support’s operations reporting directly to our Customer Care Manager.

 

In order to be successful in this role, you should be:

  • Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities. 
  • Have good communication and interpersonal skills.
  • Are a solution-oriented and reliable professional.
  • Are incredibly detail-orientated with excellent time-management skills.
  • Are flexible. Everything can change very quickly and you know how to adapt
  • Are fluent in Spanish and proficient in English.

 

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Madrid.

 

BENEFITS

 

  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • Home office friendly and flexible schedule
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!

 

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