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Marketing Operations Manager

We’re Fever!

Fever is the leading global entertainment discovery platform and has revolutionised the world of entertainment since 2015, inspiring over 45 million people every month to discover the best experiences in their cities. Fever empowers event organizers to create amazing experiences, with successful examples such as the “Candlelight Concert Series” attended by over 1 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience”, or the “Mad Hatter G&T Party” in multiple cities across the world. 

Fever is a US company with a team of over 550 people, currently present in more than 80 cities, with offices in New York, Los Angeles, Chicago, London, Paris, Madrid, and Barcelona, and is backed by leading institutional investors, including Rakuten Capital, Accel, Fidelity, and Atresmedia among others.

What do we do?

Fever’s marketplace is composed of events and experiences hosted by organizers that we provide visibility to via our marketplace and media network.

However, given that Fever and our Secret Media Network provide us with millions of data points and insights around how people consume offline entertainment, we are now able to go one step further in the value chain and create our own “Fever Originals” experiences, similar to how Netflix has begun to create their own shows. We believe there is a huge opportunity to create more of our own content, and continue to provide an amazing content offering to our users!

About the role

Fever is looking for a Growth Manager to be our first “boots-on-the-ground” representative. The candidate will hire and manage a new cross-company operational team in CDMX to support Fever's expansion in the Americas. 

Among other responsibilities, the candidate will help to scale how Fever curates the best entertainment in the city, but also will create a best in class 24/7 customer service team to assist our worldwide community to have an easy and enjoyable experience.

Given the ambitious nature of this project, this role requires outstanding analytical skills, proactiveness, maturity, pragmatism, intellectual curiosity, and a proven track record of taking ideas and quickly turning them into action.

Primary Accountabilities

  • Create, develop and scale our CDMX cross-company operational team and projects
  • Define, monitor and achieve team’s KPIs & Business Goals
  • Analyze the performance of the teams and identify opportunities
  • Create new communication and workflow channels and tools among departments
  • Automate and develop processes
  • Analyze user touch points and create strategies to increase satisfaction

Required Skills & Experience

  • You're a bilingual English speaker
  • You have an engineering degree with high achievement results
  • 3-5 year's experience in an analytics role.
  • Outstanding analytical skills, detail-oriented, proactive, and self-motivated with a track record of working independently and conducting research with minimal oversight
  • Strong written and verbal communication skills to collaborate cross-functionally and communicate complex topics to audiences with different backgrounds
  • Ability to tell a story with data
  • Digital marketing background experience in social paid platforms is a plus.
  • Understanding of SQL or other query languages preferred.

 

Benefits & Perks

  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Mexico City, with possible travel across our markets
  • Home office friendly
  • Responsibility from day one and professional and personal growth
  • Private Health Insurance
  • 12 days off annually

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!

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