CRM Automation

About the role

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels (with specific focus on email, push notifications and in app messages)
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives

About You

• You have 2-3 years minimum experience working in Digital Marketing and CRM, mobile and web environments
• You have experience working with Salesforce Marketing Cloud
• You have experience with ESPs (Mailchimp, Sendgrid, etc)
• Proficient in SQL
• Good copywriting skills
• You are able to develop & optimise CRM flows to drive revenue
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights
• You are commercially savvy, analytical and data-driven
• You have experience in A/B testing and dynamic templates
• You are an organized, responsible and proactive person
• You have the ability to optimize, prioritize and organize your time
• You have the ability to carry out a high pace of work
• You are able to communicate in English in a fluent way
• You know how to potentiate the team-work and keep everyone in the team motivated

Benefits & Perks

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow
• Gympass Membership
  

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