Lead City Coordinator - Manchester (Freelance)

What is Candlelight? 

• Candlelight concerts are a unique musical and sensory experience created by the beautiful ambience of candlelight.
• Our concerts highlight talent from upcoming artists to professional musicians and allow you to enjoy some of the most famous works of classical music in a completely new way and in various, spectacular locations.
• Candlelight is now expanding beyond classical music into other genres that fit well within the experience such as jazz, soul, flamenco, opera, and more!

Please note: Due to the nature of this role, candidates will need to travel often to manage the events and ideally be local to the area.

Responsibilities will include:

Pre/Post Production 

• Coordinating the operations and logistics of each event in your City including transportation of equipment to and from the venue
• Liaising with artists and suppliers, negotiating the best rate for multiple bookings
• Creating schedules and advancing key documents to all suppliers and venues staff
• Booking and training staff for all events through our agency staffing partner
• Attending weekly project updates with the Project Manager and Associate Producer to review, action and implement important production details, event reviews and policy procedures
• Overseeing inventory for storage solutions
• Ensuring Event and Incident Report forms are filled in (or ensuring the onsite EM has done so)
• Research and attending site visits for potential venues to expand in your city
• Occasionally assist with evaluating and executing walk-throughs of potential venues (additional hours given)

Onsite

• Managing scheduled event timings as the main POC onsite
• Implementing new or amended production details, company policies and procedures
• Dealing with customer queries and complaints
• Filling in Event / Incident Report forms
• Encouraging high performance and implementing improvements with in your team
• Providing photographs and feedback after each event to your Project Manager
• Representing both the Fever and Candlelight brand fully through professional communication and management; acting as the main customer service representative at every event

What we’re looking for:

• 2+ years event management experience and/or relevant degree (preferred)
• Keen interest and passion in live music and delivering events 
• Exceptional customer service skills
• Experience in leading a team of staff onsite
• Strong problem solving skills 
• Works well in a high pressure environment
• Knowledge on AV and PA systems (desirable)