Technical Operator - Dallas

ABOUT THE ROLE

The Experience Technical Operator role is pivotal to the successful delivery of our experiences in Dallas. You will be the main point of contact for the technical production of the experience, always ensuring world class delivery and exceptional customer service.

Based in Dallas, the Experience Technical Lead will report directly to the General Manager as well as the Fever team and production partners.

The Technical Operator will manage the technical operations of the experience, ensuring the experience and its programs run smoothly and that any troubleshooting is taken care of in a prompt and professional manner, according to procedures set out by the Global Team and Production Partners. We’re looking for someone who is level-headed and a quick learner, who can roll their sleeves up and dive into learning the experience’s inner workings and support management with technical knowledge to make the experience the best it can be for our guests and staff.

LOCATION AND ESTIMATED START DATE: 

April 2025 & Dallas (Texas)

GENERAL RESPONSIBILITIES:

• Develop a thorough knowledge of experience equipment and proprietary programs and systems, in order to operate, make technical decisions and troubleshooting 
• Ensure all experience programs and systems are checked and prepared for each day of operations
• Operate experience programs and systems throughout each day’s sessions
• Monitor participants to ensure their safety and best guest experience
• Ensure all programs and systems are properly shut down at the end of each day of operations
• Deal with any emergency repairs and fixes to equipment and coordinate/communicate with management and proper teams when necessary
• Maintain a safe working environment at all times, by adhering to all established safety policies and procedures, rules and regulations; participate in all required safety classes.

SKILLS & REQUIREMENTS: 

• Knowledge of general live entertainment equipment, ex. lighting, audio, video, SFX, RFID systems, VR  
• Ability to communicate effectively and persuasively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Strong communication and customer service skills
• Ability to problem-solve and think quickly on your feet.
• Must have knowledge in Google platforms
• Ability to stand for extended periods of time  
• Ability to maintain focus on experience screens and systems for extended periods of time 
• Moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Staff encouraged to have knowledge and a certain passion for the brand 
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  
• Live events and/or theme park experience is a plus!