Experience Assistant Site Manager - San Antonio, TX (Freelancer)

ABOUT THE ROLE

The Experience Assistant Site Manager supports and facilitates the manager’s work. They assist in the daily operational management of the site and substitute for the manager in their absence. The assistant may have a different yet complementary profile to that of their manager. Assistant Managers will be welcoming and briefing clients, leading sessions, and ensuring customer loyalty.  

Based in San Antonio, the Experience Assistant Site Manager will sit within the local site Management Team and report directly to the Site Manager and Fever Originals Local team. You will support local operational decisions and assist in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events. This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

GENERAL RESPONSIBILITIES:

Administrative, Reporting and Accounting Responsibilities:

• Handling calls from clients, suppliers, and partners
• Ability to monitor the activity indicators of a center
• Ensuring the proper use of the box office
• Collecting mail and managing invoices from clients or suppliers
• Drafting meeting summaries and sharing them with the team
• Participating in debriefing sessions with the manager to track progress
• Organizing brainstorming sessions with the team for specific goals

Management Responsibilities:

• Ensuring high-quality customer service and client satisfaction
• Assisting with recruitment, schedule development, and inventory management
• Supporting the onboarding, training, and integration of new hires

Business Responsibilities:

• Assistant Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff. 
• Assisting in growing the business by attracting new B2B & B2C customers, responding to enquiries, and ensuring the utmost satisfaction and a consistent word of mouth. 
• Guaranteeing our venue will always be a safe & welcoming place to visit and work in. 
• Maintaining great relationships with guests, suppliers and partners (i.e. our partner local charity)

SKILLS & REQUIREMENTS: 

• 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  
• Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!