Operations & Automation Manager (Process, Tools & AI)

About the Role:

We are looking for an Operations & Automation Manager to lead the transformation of our Event Operations through process optimization, tooling, and AI-driven solutions. This is a hands-on role for someone who can design, build, and implement systems that make operations more scalable, efficient, and intelligent.

Your work will directly impact how hundreds of events are operated — by making processes clearer, smarter, and more data-driven. This is not a coordination role. You are expected to analyze, build, and implement solutions end-to-end.

Key Responsibilities:

1. Process Transformation & Optimization:

• Redesign operational workflows to improve efficiency and scalability
• Identify bottlenecks and implement structured, long-term solutions
• Lead digital transformation initiatives across Event Operations

2. Tools, Automation & Systems Building:

• Design and build internal tools, automations, and workflows
• Automate repetitive tasks across operations (reporting, coordination, execution)
• Improve and connect existing systems to create seamless operational flows

3. Data & Decision-Making:

• Build and maintain dashboards to track key operational metrics
• Extract and analyze data to identify improvement opportunities
• Ensure data is accessible and actionable for operations teams

4. AI Integration in Operations:

• Identify use cases where AI can improve operational efficiency
• Implement AI-driven solutions (e.g. automation, forecasting, support tools, process optimization)
• Stay up to date with new AI capabilities and proactively apply them to operations

5. Team Leadership (Hands-on):

• Lead and develop a small team focused on process and tools
• Ensure high-quality execution and technical rigor
• Act as a player-coach: both managing and building

6. Cross-functional Collaboration:

• Work with Product, Tech, and Operations teams to align systems and workflows
• Translate operational needs into technical solutions

What Success Looks Like:

• Significant reduction in manual operational work
• Processes are automated, standardized, and scalable
• Teams rely on data and tools instead of manual coordination
• AI is effectively integrated into key operational workflows
• Internal tools are used, reliable, and impactful

About You:

Experience:

• 5+ years in operations, process improvement, automation, or similar roles
• Experience leading process transformation or digital transformation initiatives
• Background in fast-paced environments (startups, consulting, tech, operations-heavy companies)

Technical Skills:

• Strong analytical skills with experience in SQL and data analysis
• Experience building dashboards (Looker, Tableau, Power BI, etc.)
• Experience with automation tools (e.g. Zapier, Make, scripting, internal tooling)
• Familiarity with AI tools and applications (LLMs, automation, AI workflows)

Mindset:

• Builder mentality: you create solutions, not just define them
• Hands-on executor: you are comfortable implementing what you design
• Systems thinker: you connect processes, tools, and data
• Impact-driven: you focus on solutions that scale
• Curious and proactive: you actively explore new technologies (especially AI)

Nice to Have:

• Basic programming skills (Python or similar)
• Experience in introducing IA in operational environments

Languages:

• Fluent English required

What We Offer:

• Ownership of the operational transformation of a fast-growing business
• The opportunity to build systems and tools used at scale
• A highly dynamic environment with real impact and autonomy
• Direct exposure to strategic and operational decision-making

 

Benefits & Parks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• Gympass
• English Lessons
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

 

Lieu