Junior Partner Support Specialist

Madrid, Madrid, Spain
Full Time
Operations
Mid Level

Hi, we’re Fever

Fever is the global leading live-entertainment discovery tech platform, with a clear mission: to democratize access to culture and entertainment.

Fever has developed a proprietary technology that inspires its global community of over 125M people through personalized and curated experiences in their local city, whilst empowering entertainment and event creators to reach new audiences and enhance their experiences.

Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Van Gogh: The Immersive Experience” winner of USA Today's 10 Best Readers Choice award.

The company, present in over 100 major cities across the globe, is backed by leading investors such as Goldman Sachs, Alignment Growth (growth equity investor in global entertainment and consumer tech, led by former Warner Bros and Time Warner), Goodwater Capital (the largest dedicated consumer technology platform globally), Smash Capital (a late-stage venture capital firm led by former Disney and growth equity investors, backer of Epic Games), Eurazeo, Vitruvian Partners and Atresmedia among others.

To pursue our objective, we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

ABOUT YOU

  • You have 1-2 years of relevant experience in dealing with partners
  • Comfortable in a fast-paced working environment
  • You have excellent interpersonal and communication skills (both oral and written)
  • You are able to handle delicate conversations with a calm, problem-solving approach
  • Advanced English and French level.
  • You are a go-ahead type of person, organised and motivated.
  • Excellent eye for detail and accuracy

ABOUT THE ROLE

  • Manage the onboarding of new partners, guiding them through the first steps
  • Give support to partners providing accurate, valid and complete information, solving questions and problems
  • Guide the  partners through our internal platform
  • Assist partners in  the billing process
  • Maintain close communications with the Sales Team
  • Translate new deals provided by the Sales Team into standardized information for operational purposes
  • Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner

BENEFITS & PERKS

  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • Home office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
  • English Lessons
  • Gympass Membership
  • We have free  food, drink and fruit at the office!
  • Possibility to receive in advance part of your salary by Payflow

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!

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