CRM Manager

  • Madrid, Madrid, Spain
  • Full Time
  • Marketing
  • Experienced

We’re Fever!

Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. 

Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.

The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world.

Fever is a US company with a team of over 750 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.

In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

About the Role

  • Responsible for defining the CRM strategy and applying it to optimize customer retention, loyalty and return rate.
  • Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability.
  • Design and lead the development and execution of hyper-personalized direct communication programs at scale through the email channel and other input and output channels (onsite, push, in-app, SMS) .
  • Map the Customer Journey, analyze the contact points and maximize business opportunities.

About You

  • At least four years of experience working in Digital Marketing and CRM, mobile and web environments.
  • Experience working with Salesforce Marketing Cloud or other ESPs (Mailchimp, Sendgrid, etc).
  • Good copywriting skills and able to communicate in English in a fluent way.
  • You are analytical and data-driven and know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
  • Experience in creating HTML code templates
  • A/B testing
  • Dynamic templates using AmpScript.
  • SQL knowledge to create segmentations.

Benefits & Perks

  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • Home office friendly and flexible schedule
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
  • English Lessons
  • We have free  food, drink and fruit at the office!
  • Possibility to receive in advance part of your salary by Payflow

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

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