Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment,
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
🚀 Join Onebox – Where Innovation Meets Entertainment
Onebox, a company within the Fever Group, is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation, our platform processes thousands of transactions per minute, ensuring smooth access to concerts, sports, theater, and more.
If you love dynamic environments, customer success, and the world of sports and live events, this is your place.
📍 Based in Barcelona with a hybrid model.
💡 A team that values ownership, collaboration, and impact.
🎟️ Building smarter ticketing solutions for the entertainment and sports industries.
Your Mission
We are looking for a Client Success Associate to join our Sports squad, supporting our Client Success Managers in ensuring a smooth and positive experience for our clients.
In this role, you’ll assist with onboarding, training, and day-to-day client interactions. You’ll learn how to manage B2B relationships, help solve platform-related issues, and gain hands-on experience in a dynamic SaaS environment.
This is a great opportunity to start your career in Client Success, working closely with senior team members while developing your technical and communication skills.
About the role:
- Support Client Success Managers in client onboarding and follow-up.
- Help clients understand and use Onebox tools effectively (e.g. Ticket Secure, Flexi Ticket).
- Assist with client requests, configurations, and troubleshooting with the support of our Tech and Product teams.
- Collaborate with the Client Support team to ensure fast and accurate responses.
- Participate in internal process improvements and client documentation updates.
- Represent Onebox during local events when needed, ensuring a smooth on-site experience.
- Collaborate with a Senior CSM to refine strategies and onboarding processes, ensuring alignment with business and operational goals.
About you:
Must-haves
- 1–2 years of experience in customer service, account coordination, or similar roles (internships count).
- Strong communication skills in Catalan, Spanish, and English.
- Tech-savvy and eager to learn SaaS tools and ticketing platforms.
- Organized, detail-oriented, and proactive in solving problems.
- Based in Barcelona and available for a hybrid work model.
Nice-to-haves
- Experience in the ticketing, sports, or entertainment industry.
- Knowledge of basic technical troubleshooting or data exports.
- Previous exposure to B2B environments or SaaS products.
What’s In It for You?
- Have a real impact on the company's growth and evolution.
- Great work environment with a young, international team of talented people to work with.
- 40% Discount on all events on Fever.
- Private Health insurance discounts.
- Wellhub access–for you and your family.
- Possibility of remote working from home!
Diversity & Inclusion
At Onebox, we believe in fostering an inclusive and diverse environment, where different perspectives drive innovation. We encourage applications from all backgrounds, genders, and experiences.
Even if you don’t meet 100% of the requirements, don’t hold back. We value mindset and potential as much as experience.
🎟️ Ready to Build the Future of Ticketing?
Apply now and become part of the Onebox team!
Want to know more about us? Check out our website www.oneboxtds.com and connect with us on LinkedIn!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice