Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment,
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Your Mission
We are looking for a Client Success Associate to join our Sports squad, supporting our Client Success Managers in ensuring a smooth and positive experience for our clients.
In this role, you’ll assist with onboarding, training, and day-to-day client interactions. You’ll learn how to manage B2B relationships, help solve platform-related issues, and gain hands-on experience in a dynamic SaaS environment.
This is a great opportunity to start your career in Client Success, working closely with senior team members while developing your technical and communication skills.
About the role:
• Support Client Success Managers in client onboarding and follow-up.
• Help clients understand and use Onebox tools effectively (e.g. Ticket Secure, Flexi Ticket).
• Assist with client requests, configurations, and troubleshooting with the support of our Tech and Product teams.
• Collaborate with the Client Support team to ensure fast and accurate responses.
• Participate in internal process improvements and client documentation updates.
• Represent Onebox during local events when needed, ensuring a smooth on-site experience.
• Collaborate with a Senior CSM to refine strategies and onboarding processes, ensuring alignment with business and operational goals.
About you:
Must-haves
• 1–2 years of experience in customer service, account coordination, or similar roles (internships count).
• Strong communication skills in Catalan, Spanish, and English.
• Tech-savvy and eager to learn SaaS tools and ticketing platforms.
• Organized, detail-oriented, and proactive in solving problems.
• Based in Barcelona and available for a hybrid work model.
Nice-to-haves
• Experience in the ticketing, sports, or entertainment industry.
• Knowledge of basic technical troubleshooting or data exports.
• Previous exposure to B2B environments or SaaS products.We are looking for a B2B SaaS Client Success Manager to join our Business department. One of Fever's business areas provides end-to-end ticketing solutions for live events — from sports and theater to racing circuits, shows, concerts, and much more. Our technology powers the entire ticketing journey, managing everything from event setup and sales to real-time access control at the venue.
Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with our ticketing platform. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests, onboarding, and platform troubleshooting.
This is an opportunity to blend account management, onboarding leadership, and a technical mindset. You will work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.
Your benefits & perks:
- Flexible schedule
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Responsibility from day one and professional and personal growth
- Great work environment, international team of talented people to work with!
- 23 vacation days + your birthday off!
- Health insurance from Day 1
- English or Spanish Lessons
- Wellhub
- Flexible retribution (tax free allowance on restaurants and transport).
Apply now and become part of the our Customer Success team!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice