Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the role
We're looking for an experienced Site Reliability Engineering Lead to join our Tech Support Engineering team in Argentina.
As our SRE Lead, you'll drive the technical direction of production reliability, observability, and incident management across our platform. You'll work closely with Software Engineers, Product and Platform teams to improve production stability, automate operational processes, and build a strong reliability culture.
This is a hands-on engineering leadership role where you'll combine technical expertise with people leadership, driving reliability initiatives while helping grow and evolve the Tech Support Engineering team.
What you'll do
- Your ultimate goal is to lead the SRE culture across the company, driving down the MTTD and MTTR.
- Lead reliability and observability initiatives across production systems.
- Define and continuously improve SLIs, SLOs and Error Budgets to measure and enhance service reliability.
- Lead critical incident response, Root Cause Analysis (RCA) and drive corrective actions to prevent recurring issues.
- Improve monitoring, logging, tracing, alerting and automation to reduce operational toil.
- Partner with cross-functional Engineering teams to improve production readiness, system resilience and service reliability.
- Own the team's operational processes, including on-call practices, incident management, runbooks and operational best practices.
- Lead, coach and develop the Tech Support Engineering team, fostering a reliability-first culture and a mindset of continuous improvement.
- Drive operational excellence by identifying opportunities to improve system reliability, engineering efficiency and the overall support experience.
What you'll bring
- Proven experience in Site Reliability Engineering, Production Engineering or a similar role.
- Experience leading engineering teams or technical initiatives.
- Strong experience operating and troubleshooting large-scale distributed systems.
- Experience working in high-availability, large-scale production environments.
- Deep understanding of incident management, observability and reliability engineering principles (SLIs, SLOs and Error Budgets).
- Hands-on experience with observability tools (Datadog, Grafana, Prometheus or similar) and Infrastructure as Code (Terraform or similar).
- Not only Strong scripting skills (Python, Go, Bash or similar), but also software engineering experience.
- Experience with CI/CD and modern software delivery practices.
- Excellent communication skills and fluent English.
Nice to have
- Hands-on experience with Kubernetes, cloud platforms (AWS, GCP or Azure)
- Experience with OpenTelemetry or distributed tracing.
- Experience with event-driven architectures (e.g. Kafka).
- Experience using AI-powered engineering tools (e.g. GitHub Copilot, ChatGPT) to improve engineering productivity and operational workflows.
Thank you for considering joining Fever. We cannot wait to learn more about you!
Benefits & Perks
- "Relación de dependencia" contract.
- Osde 410 as medical insurance
- 40% discount on all Fever events and experiences
- Home office friendly anywhere in Argentina
- English Lessons
- WellHub Membership
- Opportunity to have a real impact in a high-growth global category leader
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance (including Base, Variable, and Stock Options).
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice